Developer Advocate
(Level 3 Support)

Job Description

We are seeking a full-time, remote Developer Advocate with 1 to 3 years of technical support experience and basic Python coding skills to join our U.S. client. You will act as a critical link between the client’s engineering team and it’s global developer community providing guidance, resources, and support. If you are a curious problem-solver with strong technical skills and a passion for teaching, sharing, and community-building, we want to talk with you.

Our client is a global energytech company providing analytics and data-driven insights that empower informed, real-time decisions. The company is at the forefront of accelerating sustainability and energy transition goals with its industry-first, energy app store built on a software platform comprising best-in-class technologies, data pipelines, and a secure, scalable architecture. The company’s solutions solve today’s toughest oil & gas well delivery challenges from well design through drillout.

Responsibilities

  • Perform core functions of technical support, configuration tasks, and scheduling
  • Learn under the Lead Developer Advocate to gain expertise in client's software platform
  • Triage and support inbound customer requests, helping developers troubleshoot issues
  • Assist developers with:
    > REST API usage
    > Database navigation and data definitions
    > Front- and back-end testing, development, and deployment
    > Application debugging and troubleshooting
  • Write and maintain how-to guides, FAQs, scripts, and code samples in Python and JavaScript
  • Contribute to customer demos showcasing the client's development center
  • Provide support Monday to Friday from 8 am to 4 pm CT

Experience

Required

  • Excellent written, verbal, and presentation skills in both English and Spanish
  • 1 to 3 years of technical, software support experience
  • Basic Python coding experience
  • Collaborative, team player who works well with engineering, operations, sales, product, and marketing groups
  • Trustworthy, team-oriented, and transparent

Desired

  • JavaScript coding experience
  • University degree in computer science or related field
  • Experience in oil & gas industry

Additional Info

  • Knowing your ideas are heard and matter – think big!
  • You get to own your job and be recognized for your contributions
  • Work with smart and creative people
  • Making mistakes is human. Let’s learn from them. Be transparent!
  • We recognize you as an individual – no presumptions or judgment. Be the extraordinary you!
  • 15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidays
  • Start: ASAP

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